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13 June, 2017

Re-Shipping & Returns


Re-Shipping & Returns on the Online Store:


- Returns or Exchanges must be sent by Registered Mail within a maximum period of 14 days from the date of receipt of the order.
- Once you have made the return, you must notify us of it and send the CTT Shipping Code by email or SMS.

- For quality purposes, Dark Desire asks all customers to tell us the reason for the return.

- All the articles have to be returned in the proper conditions, without signs of use, dirt or smells.
- Labels and packaging can not be destroyed and it is obligatory to return the respective invoice or receipt.

- For hygiene reasons, Dark Desire does not accept returns of intimate products. (Lingerie, Cosmetics, Lenses, etc.)

- We also inform that the costs of the Return and Resign of the orders are for the account of the client and are made through bank transfer or Deposit.
- In case of Return, the customer can choose to be Refunded or Replace with another Product.
- In case of Exchange, we recommend that you tell us as soon as possible which are the products you want (Code, Color and Size etc.) to be able to reserve.
- The Refund is made by Bank Transfer.
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